Terms of service.

1. We, MPC Energy Ltd, will carry out the work set out on your quote, for the price that is stated in it, under the following terms and conditions.

2. Your quote is valid for 28 days and we must begin the work within 90 days of your acceptance. After this time your quote will no longer be valid, and you will need to get another quote.

3. Any time frames we give you are our best estimates, and we will do what we can to keep to those time frames. Where there are likely to be delays, we will let you know as soon as possible and agree new time frames with you. The time it takes us to complete the work has no effect on the price we quoted you.

4. The price we quote does not include the cost of removing any dangerous waste materials, such as asbestos, that we could not reasonably identify when we gave you your quote. You can call a specialist contractor to remove these dangerous materials, or we may be able to arrange for them to be removed at an extra cost. When asbestos is removed, you will need to produce a ‘site clearance for reoccupation’ certificate, which you can get from an asbestos removal company, before we continue any work at your property.

5. The price we quote includes removing all non-dangerous materials.

6. We may need you to lift carpets or take up all or some other floor coverings, including tongue-and-grooved floor coverings, parquet, hardwood, rubber, or tiled floors, so we can complete the work. We will give you as much notice as possible if we need you to do this. You can call a specialist contractor to do this work, or we may be able to do it for you at an extra cost. If we do any of this work for you, we will only be responsible for any unnecessary damage caused directly by our negligence and it will be your responsibility to put the flooring back once the work is completed.

7. We will take care to carry out the work without causing damage to your property. If we cause unnecessary damage because of negligence, we will put it right. You may need to redecorate, repair or restore certain areas once the work is completed. This is not included in the price we quoted, and you will be responsible for this.

8. If your property is a listed building, it is your responsibility to make sure that you get any permission you need before we start the work, and we will need evidence from you that you have got this permission. If you do not get the permission you need, you may be prosecuted in the criminal courts. We will not be able to start any work if you have not got the appropriate planning permission or if you are unable to give us evidence that you have this permission. If we carry out work at your property and you have given us false or inaccurate information, you will compensate us for any losses we suffer because of your failure to get the permission you needed, which may include court fines and penalties.

9. You will need an adequate electricity supply to your property before we can start the work.

10. We cannot be responsible if we cannot meet our responsibilities due to things beyond our control including, for example, poor weather conditions, industrial disputes, strikes that we are not directly involved in or if we find that species (for example, bats, birds, butterflies, and dormice) or plants that could be subject to special protection are found to be present at your property.

11. To carry out this work as quickly as possible, we may use one of our approved installers. All installers that we use are fully qualified and carry identity cards. We are responsible for the approved installers we use.

12. You must pay the deposit shown on your quote when you accept the quote. You must pay the quoted price for the work when we have finished the installation unless you have signed a credit agreement. If your credit agreement ends for whatever reason under the terms of the Consumer Credit Act 1974, you must pay the rest of the quoted price to us immediately, instead of to the finance company.

13. If you are a tenant, you will need your landlord’s permission before you allow us to start the work, and we may need you to give us evidence that you have got this permission. If we carry out work at the landlord’s property and you have not got permission or have given us false or inaccurate information, you will compensate us for any losses we suffer because of your failure to get your landlord’s permission.

14. GUARANTEE: All materials and parts provided by us are guaranteed for a minimum of 2 years (depending on the measure installed) from the date we install them. This does not affect the rights you have by law. Within this two-year period, if the materials or parts develop a fault then we may contact manufacturer on your behalf if requested. Our work is guaranteed for a minimum of 1 year from the date that we finish it.

15. You are entitled to have a copy of the information we hold about you and to have inaccurate information corrected. We may charge a small fee for providing a copy of any information we hold about you.

16. We may also monitor and record any communication we have with you, including phone conversations and emails, to make sure that we are providing a good service and meeting our regulatory and legal responsibilities.

17. We can cancel this agreement at any time by giving you written notice.

18. Your quote, together with these terms and conditions, sets out the entire agreement between you and us. Nobody else will be able to benefit from this agreement. This agreement is governed by the laws of Scotland.

19. YOUR CANCELLATION RIGHTS:

a. You have the right to cancel the contract referred to in this form.

b. You have the right to cancel at any time within 14 days, starting with the day you received this notice that explains your cancellation rights or 14 days prior to agreed installation date.

c. You can cancel the contract by telephoning, delivering, or sending (including email) a cancellation notice to the address detailed in the notice below.

d. You can cancel once the work has commenced, however this may be subject to a charge to restore the property to its original condition.

e. Notice of cancellation is served at the time you post or send the notice or on the day you send it electronically.

f. In certain circumstances you can request in writing that a contract for goods or services starts before the cancellation period has ended, if however, work commences within this period, you will be charged for goods and services provided up until the time of cancellation.

g. You won’t be able to cancel once work is fully completed or the goods have been installed into your property. We can deduct our costs from any deposit you’ve paid or bill you for them.

h. If you have a complaint regarding our services, you can contact us by telephone, email, or post. We aim to respond to your enquiry within 24 hours.